FAQ

A: Established in 2015, StarWave Marine is a professional manufacturer of after-sales marine engine components based in China. With over 11 years of industry experience, we supply more than 4,000 SKUs across 68 categories, including thermostats, water pumps, gaskets, fuel systems, and electrical components, suitable for marine engines from Yamaha, Mercury, Suzuki, Honda, Dongfa, and other brands.
Today, our products serve over 500 customers across more than 30 countries, including shipyards, marine service centers, distributors, and repair shops. We hold IATF 16949 and ISO 9001 certifications and maintain a product reliability rate of 99.8% based on customer feedback as of 2025.

A: Our product portfolio primarily focuses on gasoline marine outboard engines, including the following items:

1.Power System：cylinders, pistons, piston rings, crankshafts, cylinder liners;

2.Sealing parts: cylinder head gaskets, sealing washers, oil seals, rubber plugs, and shock absorbers;

3.Transmission section: drive shafts, propeller shafts, gears, propellers, and pump maintenance kits (including casings, gaskets, and impellers);

Electrical section: ignition coils, rectifiers, relays, starting motors, lifting motors, and transmission components;

Fuel system parts: fuel pumps, injectors, and carburetor components.

Currently, we are one of the few companies in China capable of providing marine engine accessories for brands such as YAMAHA, SUZUKI, MERCURY, and TOHATSU, while also possessing certain capabilities in developing new products.
View our product catalog for a complete list.

A: As a company with extensive experience in supply chain management, our products undergo rigorous quality control processes and are carefully selected from multiple suppliers to ensure reliable performance under various demanding conditions.
To stay attuned to market demands, we continuously invest in new product development, promptly update our product portfolio, and ensure our customers maintain a competitive edge in the industry by leveraging our solutions.
We are committed to delivering high-quality products at competitive prices to ensure customers receive the best value experience. Our objectives include optimizing pricing for existing products; achieving a lead of six months to one year over competitors on new products; and ensuring our distributor partners retain sufficient profit margins and time for market feedback on our core competitive offerings.
Our sales and after-sales service team provides technical support, builds long-term partnerships with customers, and ensures that every customer's needs are met promptly.

A: We primarily serve B2B clients, including distributors, repair shops, shipyards, and marine service companies. For wholesalers, the minimum order quantity is typically 50 units per model, or 5–10 units for large components. For bulk purchases, we also offer customized solutions and discounts. For retail customers, we can supply items in small quantities if inventory is available, though at a higher price.
For individual customers requiring small purchases, please contact your authorized distributor in your area for retail purchases.

A: Getting a quote is simple:

Please send your part numbers and quantities to info@starwavemarine.com, including your company name, delivery destination, and any special requirements. Our sales team will respond within 24 hours on business days and typically provide a detailed quote within 48 hours of receiving your request.

A: Our products are compatible with all major outboard engine brands:

• Yamaha (2–350 HP, two-stroke and four-stroke models, 1990–2024);
• Mercury (2.5–300 HP, including the Verado and Optimax series);
• Suzuki (2.5–300 HP, DF series four-stroke engines);
• Honda (2–250 HP, BF series).

We offer compatibility with over 4,000 outboard engine models and provide custom development services for rare or older models based on your samples or technical drawings.

A:Our components are designed to meet original manufacturer specifications. Many customers report that our products offer durability comparable to those made with original parts, while reducing costs by 40–60%.

A: Yes.  Some of our components include:

• The package includes a basic installation guide.
• Download the detailed PDF installation manual
• Step-by-step video tutorials on our YouTube channel
• Technical support for complex WhatsApp/Email installations
• For large numbers of clients, we can also provide relevant training at your location.

A: Yes, all our products comply with CE certification for the EU market and meet the IATF 16949 automotive quality standards. Upon request, we can provide complete certification documentation. 

A: Wholesalers typically require a minimum order quantity of 50 units per model, or 5–10 units for large components. For bulk purchases, we also offer customized solutions and discounts.

A: Payment terms:

• Bank transfer: 50% deposit; pay the remaining balance before shipment (standard terms).
• PayPal: For sample orders and small payments under $1,000.
• Western Union: For urgent sample shipment.
• Russian Banks: Any bank brand under the VTB Group.

Before you pay the final balance, we will provide product and packaging photos for your confirmation.

A: Yes, the specific settlement system will be established after consultation.

A: We support all standard international payment methods:

• EXW (Delivered at Factory): pickup from our factory in Zhejiang, China;
• FOB (Delivered on Board): at Ningbo or Shanghai ports.

Most customers prefer FOB by sea.

A:Delivery times vary by order type:

-Stock items: 3–7 days after payment confirmation

-Standard production: 25–35 days after advance payment

-Custom/OEM orders: 35–60 days, depending on mold requirements

-Sample orders: Shipped within 2–3 days if in stock

We provide weekly production updates and immediate tracking information upon product matching.

A: We offer the following services:

• Express delivery: DHL, FedEx, UPS, TNT (3–7 days);
• Air freight: to major global airports (5–10 days);
• Sea freight: containerized or full container shipments from Ningbo or Shanghai (15–35 days).

For urgent orders, we prioritize production and air freight service at an additional cost.

A:All products are packaged in export-grade materials:

-Individual components: Rust-proof paper with bubble wrap

-Internal packaging: Boxes labeled with component numbers and quantities

-External packaging: Export-grade cardboard boxes filled with foam

-Transport pallets: Standard European-sized pallets (optional)

Custom branded packaging is available for bulk orders. We also provide neutral packaging solutions for OEM distributors.

A: We assume full responsibility: all pairings include insurance coverage for damage or loss.
In case of damage, please submit photos within 3 days of receiving the goods to file a claim. We will ship replacement parts free of charge within 7 days. For lost items, we will immediately initiate tracking and reship them within 14 days. Our 99.7% on-time delivery rate and comprehensive insurance ensure your order arrives safely.

A: We have implemented a five-stage quality management system that covers the entire product lifecycle:

Feed inspection: Conduct chemical composition and mechanical property tests on raw materials;

Process Quality Control: Conduct 100% dimensional inspection at each production stage;

Function Testing: Each component has undergone performance testing (e.g., thermostat activation temperature, water pump flow rate); Final inspection – visual and packaging verification prior to shipment;

Post-delivery follow-up: Quality inspection within 30 days after customer acceptance.

All processes comply with established standards.

A: Yes, 100% comprehensive inspection is our standard policy:

Functional testing: Each component is tested on specialized equipment.

Visual inspection: No defects, scratches, or material inconsistencies.

Packaging verification: Correct quantity, labeling, and documentation.

We can provide inspection reports for each shipment upon request.

A: Our electrical products typically come with a 6-month warranty, during which free repair and replacement services are provided; specific terms can be found in the warranty policy document. Metal components such as drive shafts and gears are covered by a 3-month warranty (excluding parts damaged due to installation issues). Consumables like impellers or anodes do not qualify for warranty coverage due to their specialized nature.

A: For products not currently available on the market, after comprehensive consideration of development costs, our company can produce them with a delivery period of 4–6 weeks. However, the exact timeframe may vary depending on inventory availability and customization requirements.

A: Yes, we offer comprehensive private labeling services:

• Product identification – laser-engraved logos or part numbers;
• Custom packaging – branded boxes, labels, and documentation manuals;
• Neutral packaging – StarWave brand-free options for distributors;
• OEM minimum order quantity – 500 units per model.

A: Yes, we offer exclusive product development services for qualified distributors:

customized product lines tailored to your market require a minimum annual purchase commitment and marketing support, including product photos and datasheets. Contact our Business Development team at info@starwavemarine.com to explore exclusive partnership opportunities.

A: We provide comprehensive technical support across multiple dimensions:

• Pre-sales Consultation: Compatibility and Application Recommendations;
• Installation Support: Detailed manuals, video tutorials, and remote video assistance;
• Troubleshooting Guide: Step-by-step Fault Diagnosis and Resolution
• Engineering Support: For complex issues, communicate directly with our R&D team;
• Training: On-site technical training provided for your service staff (minimum order quantity required)
• Our technical support team boasts over 15 years of expertise in marine engine systems.

A: Contact us immediately and provide the following information:

• Your Order Number and Part Number
• Show photos/videos with issues
• Your engine model and serial number
• Problem Description and Any Error Symptoms
• response time ：Domestic (China): Online technical support provided within 24 hours. International: Video conference guidance provided within 8 working hours. Most installation issues can be resolved through remote video assistance.

A: Our complaint handling process:

• Submit a complaint: Send photos, part numbers, and a problem description.
• Initial Review: Our quality inspection team will respond within 24 hours.The root cause analysis technical investigation requires 3–5 days.
• Solution Proposal: Replacement, Refund, or Correction Action Plan.
• Implementation: Replace the pairing or issue a refund within 7 days.

We are committed to resolving 95% of quality complaints within 10 working days..

A: Yes, we offer comprehensive training programs:

• Basic Training: Product Identification, Installation Techniques, Common Issues
• Advanced Training: Fault Analysis, Quality Inspection, Fault Diagnosis

The training includes hands-on practice using actual engine components.

A:We are actively seeking distribution partners worldwide:

• A mature ship component manufacturer with at least 3 years of industry experience
• Technical service capabilities and inventory holding capacity
• Specialized marketing and sales team for ship-related products

The advantages of authorized distribution:

-Exclusive Pricing and Rebates

-Regional Market Protection

-Marketing Materials and Product Training

-Prioritize production and facilitate the market entry of new products.

-Joint marketing support for trade exhibitions and exhibitions

Contact our business development team at info@starwavemarine.com to explore collaboration opportunities.

A: Yes, we regularly participate in major maritime industry exhibitions.
Welcome to the exhibition! Explore our products, meet our team, and discuss business opportunities. Please contact us in advance to schedule a meeting.

A: Yes, we provide comprehensive marketing support:

• High-definition product photos (white background images and app images).
• PDF data manual containing technical specifications and cross-references.
  • Product description copy for websites and catalogs.
  • Social Media Content.

All materials are provided free of charge to active customers. We also create customized marketing content for key partners.