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(I) Pre-sales Service: Professional Guidance to Reduce Procurement Risks
- Model Selection Matching: Provide 1-on-1 technical docking (technical team available 24/7 with response time ≤2 hours). Customers only need to provide adapted models, purchase volume and delivery cycle to obtain a complete set of materials including "product selection suggestions + quotation plan + delivery schedule".
- Sample Trial: New cooperative customers can apply for samples (sample fee charged at regular unit price, fully refunded after confirmation of large orders), with sample testing guidance (e.g., installation test key points, performance testing methods).
- Qualification Support: Free provision of company qualifications (business license, ISO9001 quality management system certification, patent certificates) and product test reports to assist customers in passing supplier audits of downstream clients.
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(II) In-sales Service: Transparent and Controllable to Ensure Delivery
- Production Progress Synchronization: After order confirmation, establish an exclusive service group for customers to synchronize daily production progress (e.g., raw material arrival, processing progress, inspection status). Proactively push photos/videos for key nodes (e.g., production completion, shipment).
- Logistics Tracking: Provide customers with optimal logistics solutions (e.g., cost and cycle comparison of sea freight, air freight, courier). Issue logistics tracking numbers after shipment and track cargo location throughout until customer receipt.
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(III) After-sales Service: Rapid Response to Solve Post-purchase Worries
- Technical Support: End-users encountering problems during installation or use can contact our technical engineers via phone or video call (24-hour response) for real-time guidance.
- Return and Exchange Service: Unconditional return and exchange for product model errors or quantity deviations caused by our side, with all related costs borne by us.